CURRENT eCOMMERCE ISSUES
Updated July 20, 2023
We are still experiencing a small handful of code issues with some issues. Please be sure to contact firstname.lastname@example.org with any related inquiries.
Updated July 14, 2023
Approx 5% of orders for the streaming version are not resulting in a code being generated. If you you not receive a code within 30 mins of purchase, please write to email@example.com and we will generate one as soon as possible.
July 5, 2023
For BETA TESTERS: there seems to have been continued access to a test version of the streaming product, via an old link. If you were a Beta tester and did not receive a code, please email support@deplorablefilms.
There was also an issue with DVD purchases that did not put in an address. This was to be done in the “ship to a different address” dialog; we’ve added notes to clarify.
July 3rd, 2023.
Still seeing some non-delivery of codes. If you have purchased a code but did not receive it, please email firstname.lastname@example.org with the date you purchased, and your name and/or order number.
For prior BETA TESTERS (for the period prior to payments being accepted) – codes received as part of the test transactions will no longer work. If in the very unlikley case your test payment was accepted and your prior test code has stopped working, please send your prior email to email@example.com.
July 2nd, 2023.
We have discovered an issue with emails containing purchased access codes getting stuck in various anti spam functions of some major ISPs. We’re working to remedy this and will get codes to buyers asap.
There have also been reports of the “country” field in the order form being stuck on “United States”. We’ve not been able to replicate this error.
We’ve also reactivated “City” and “State” to the billing info form, as some payment choices will not validate without them.
Depending on your connection, the image may look slightly blurry or low res for the first minute or so.
There is an icon in the lower right of the player to access full screen.
FOR MORE INFORMATION
If you have any questions or comments please do not hesitate to contact us at: