SUPPORT
NOTICE!
We’ve just found that there have been support related messages sent to the orders@deplorablefilms.com address. That is an unmonitored email. Please be sure to send any and all support related questions / issues to
SUPPORT@DEPLORABLEFILMS.COM.
VERY SORRY if we missed any requests; we’ll comb through and contact any we find.
DVD CUSTOMERS: DVDs are now shipping…HOWEVER some customers have provided incorrect or incomplete shipping addresses, or no address at all. We have been emailing these customers, however there are some we still do not have. IF YOU HAVE NOT RECEIVED YOUR DVD ORDER, please email SUPPORT@DEPLORABLEFILMS.COM with the subject line “DVD ADDRESS” and we will get your order out right away!
FIXED! “The broadcaster of this content has been blocked” error: This is a known issue and is being resolved; we expect it to be fixed by 8:00 pm Pacific, 8-21, if not sooner. If you receive this error after that time, please refresh your browser.
EMAIL ISSUES: There are some customers who have written us for various issues. We have responded to all, HOWEVER some emails bounce back to us as undeliverable. If you have written us and NOT heard back, please send your correct address (and an alternate, if possible, to SUPPORT@DEPLORABLEFILMS.COM with the subject line “EMAIL UPDATE” This issue seems most profound on Gmail servers.
Google (Gmail accounts) seem to be putting almost all messages we or Deplorable Films send into SPAM
THE PAGE TO WATCH THE FILM once you have the code is https://nowaybackfilm.com/nwbdcif/
Contact us:
SUPPORT@DEPLORABLEFILMS.COM
AUGUST 15, 2023
Code email issues persist, though lessening.
COMPANY EMAILS WERE DOWN FOR THE LAST 24 HOURS OR SO. Please contact us at support@deplorablefilms.com with ANY ISSUES.
July 20, 2023
We are still experiencing a small handful of code issues with some issues. Please be sure to contact support@deplorablefilms.com with any related inquiries.
July 14, 2023
Approx 5% of orders for the streaming version are not resulting in a code being generated. If you you not receive a code within 30 mins of purchase, please write to support@deplorablefilms.com and we will generate one as soon as possible.
July 5, 2023
For BETA TESTERS: there seems to have been continued access to a test version of the streaming product, via an old link. If you were a Beta tester and did not receive a code, please email support@deplorablefilms.
There was also an issue with DVD purchases that did not put in an address. This was to be done in the “ship to a different address” dialog; we’ve added notes to clarify.
July 3rd, 2023.
Still seeing some non-delivery of codes. If you have purchased a code but did not receive it, please email support@deplorablefilms.com with the date you purchased, and your name and/or order number.
For prior BETA TESTERS (for the period prior to payments being accepted) – codes received as part of the test transactions will no longer work. If in the very unlikley case your test payment was accepted and your prior test code has stopped working, please send your prior email to support@deplorablefilms.com.
July 2nd, 2023.
We have discovered an issue with emails containing purchased access codes getting stuck in various anti spam functions of some major ISPs. We’re working to remedy this and will get codes to buyers asap.
There have also been reports of the “country” field in the order form being stuck on “United States”. We’ve not been able to replicate this error.
We’ve also reactivated “City” and “State” to the billing info form, as some payment choices will not validate without them.
PLAYER:
Depending on your connection, the image may look slightly blurry or low res for the first minute or so.
There is an icon in the lower right of the player to access full screen.
FOR MORE INFORMATION
If you have any questions or comments please do not hesitate to contact us at:
Email: info@deplorablefilms.com